At Velavitaelux, personal information enters our operations for practical reasons. A delivery address helps a handbag reach the right location, a telephone number supports delivery communication, and certain bank information may be needed when an eligible refund is processed. This Privacy Policy explains how that information moves through our business.
What We May Collect
The information we collect depends on how you interact with Velavitaelux. When you place an order, contact us, request assistance, or submit an eligible refund request, information may include:
- Your name
- Email address
- Telephone number
- Hong Kong delivery address
- Order and purchase information
- Delivery instructions
- Messages sent to our team
- Return or refund information
- Bank details required for an eligible refund
Because purchases operate exclusively through cash on delivery, Velavitaelux does not collect card details or online purchase payment information as part of the standard checkout process.
How Information Reaches Us
Much of the information we hold comes directly from you. This happens when you complete an order form, enter delivery information, email bulge@velavitaelux.com, communicate about an existing order, or provide information required to process an eligible refund.
We may also receive operational information created during fulfilment, such as order status, dispatch information, delivery progress, and records associated with customer inquiries.
We seek to collect information that is relevant to the particular purpose for which it is requested.
Every Detail Has a Purpose
Customer information may be used to:
- Process and administer orders
- Prepare handbags for dispatch
- Arrange Hong Kong doorstep delivery
- Communicate about delivery or order status
- Respond to customer inquiries.
- Handle eligible return requests
- Arrange replacement deliveries
- Process eligible refunds
- Maintain appropriate business records
- Address disputes or legal requirements
Information collected for one purpose will not ordinarily be used for an unrelated purpose unless permitted under applicable requirements or appropriate consent has been obtained where required.
A Special Note About Refund Information
Purchases from Velavitaelux are paid in cash at delivery. Where an eligible refund is due, however, the refund is processed by bank transfer.
We may therefore request necessary bank details by email after the applicable return process has been completed. Customers should review information before sending it and use the communication route provided by Velavitaelux.
Bank information supplied for this purpose is used to administer the relevant refund and associated recordkeeping.
Who May Receive Information?
Velavitaelux does not make personal information available to unrelated parties simply for their independent use.
Relevant information may be shared with service providers where necessary for activities such as delivery, order administration, communications, or refund processing. Only information reasonably connected with the relevant function should be provided.
Information may also be disclosed where required by applicable law, regulatory obligations, legal proceedings, or a lawful request from an appropriate authority.
How Long Does Information Stay With Us?
Personal information is retained only for periods reasonably connected with the purpose for which it was collected and applicable business, dispute-resolution, accounting, or legal requirements.
When information is no longer required, Velavitaelux takes appropriate steps concerning its deletion or anonymisation in accordance with applicable requirements.
We also use organizational and access-control measures intended to reduce inappropriate access, alteration, loss, or disclosure of customer information.
Your Information, Your Requests
Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486), including its Data Protection Principles, governs relevant aspects of our handling of personal data.
Subject to applicable requirements, individuals may have rights concerning access to and correction of personal data held about them. Requests should contain enough information for us to identify the relevant records and respond appropriately.
Privacy Questions Have a Destination
Questions concerning this Privacy Policy, personal information held by Velavitaelux, or applicable access and correction requests can be sent to bulge@velavitaelux.com.
Velavitaelux handles personal data in accordance with applicable Hong Kong requirements and uses it for purposes reasonably connected with operating our handbag website, fulfilling Hong Kong orders, communicating with customers, and administering eligible post-purchase processes.