These Terms and Conditions form the operating framework between Velavitaelux and customers who browse our website, place an order, receive a handbag, communicate with us, or use other functions made available through our website.
Velavitaelux operates exclusively within Hong Kong. Our products are offered for delivery to Hong Kong addresses only, purchases use cash on delivery, and our order process follows the conditions described below. By placing an order, you acknowledge these Terms and Conditions together with the policies referenced throughout them.
1. The Boundary of Our Store
Our website serves customers seeking handbag delivery within Hong Kong. We do not currently operate an international delivery service.
This means:
- Orders require a valid Hong Kong delivery address.
- We do not ship purchases outside Hong Kong.
- Standard shipping and doorstep delivery are free.
- Cash on delivery is the only purchase payment method.
- Customers cannot select an alternative purchase payment method during checkout.
Accessing the website from another location does not mean that delivery is available there. A non-Hong Kong delivery address cannot be processed through our standard order system.
2. Browsing Does Not Create an Order
Viewing a handbag, placing an item into a shopping cart, or beginning checkout does not by itself complete a purchase.
An order is created when the customer submits the required order information through the website and it enters our order process. We may contact the customer if essential information is incomplete or if an issue prevents fulfillment.
We reserve the right to decline or cancel an order before dispatch where reasonably necessary, including circumstances involving unavailable stock, inaccurate order information, an address outside our service area, pricing or listing errors, operational limitations, or suspected misuse of the website.
Where appropriate, we will communicate with the customer using the contact information supplied with the order.
3. Product Pages Are Part of the Decision
We aim to present useful information about handbags so customers can make informed purchasing decisions. Product pages may contain photographs, descriptions, dimensions, materials, colors, features, availability, and other relevant information.
Screen settings, lighting, photography, and display characteristics can cause colors to appear somewhat different from their physical appearance.
Before submitting an order, customers should review:
- The handbag selected
- Product description and specifications
- Displayed dimensions
- Color and design information
- Quantity
- Displayed price
- Hong Kong delivery details
Customers are responsible for selecting the product they intend to order.
4. Pricing and What You Pay
The price displayed through the purchasing process is the applicable product price, subject to any correction or adjustment clearly communicated before dispatch where a listing error has occurred.
Velavitaelux does not impose a standard shipping charge for eligible Hong Kong deliveries. There is also no separate standard cash-on-delivery charge or doorstep handling fee.
Customers should review the displayed order amount before submitting their purchase.
If a clear pricing or listing error affects an order, we may contact the customer before dispatch to explain the issue and determine whether the order can proceed.
5. Cash Changes Hands at the Door
Purchases are completed through cash on delivery.
Velavitaelux does not accept card payment, electronic wallet payment, advance bank transfer, or another online purchase payment method. The customer pays the full amount due in cash when the parcel reaches the stated Hong Kong address.
The recipient should be available to:
- Accept the parcel;
- Provide the required cash amount; and
- Complete delivery at the stated address.
Bank information is not required for ordinary purchases. It may be requested separately where an eligible post-purchase refund needs to be transferred.
6. From Order Placement to Dispatch
Orders ordinarily require approximately one business day for preparation. This period is used for internal review and suitable packaging before the handbag enters the local delivery route.
Dispatch may take up to two working days depending on operational circumstances.
Once dispatched, local delivery generally takes an additional one to two business days. Under ordinary conditions, customers can expect an overall timeframe of approximately two to three business days.
Delivery periods are estimates. Weather, public holidays, transportation interruptions, building access, incorrect customer information, recipient availability, unusual order volume, or circumstances outside our reasonable control can affect timing.
Further delivery provisions appear in our Shipping Policy.
7. Cancellation Has a Clear Cut-Off Point
Customers may request cancellation while an order remains undispatched.
Once dispatch has occurred, cancellation is no longer available.
Although dispatch can require up to two working days, this does not mean every customer has two full working days to cancel. An order may leave earlier.
Cancellation requests should be sent promptly to bulge@velavitaelux.com .Whether cancellation remains possible depends on the order status when we receive the request.
Because payment occurs at delivery, an accepted pre-dispatch cancellation ordinarily does not require reversal of a purchase payment.
8. Your Part in Successful Delivery
Customers must provide accurate information when placing an order. This includes a usable Hong Kong delivery address and contact information that allows reasonable communication concerning fulfillment.
Missing or inaccurate details may delay the order.
If delivery cannot be completed because the recipient is unavailable, access is restricted, contact cannot be established, or cash payment cannot be made, another attempt may be arranged where practicable. Repeated unsuccessful attempts may result in the parcel being returned to us.
Customers should contact us promptly if they discover an error in delivery information. Whether it can be changed depends on the fulfillment. stage.
9. When Something Is Wrong With the Handbag
Velavitaelux provides a 30-day return request period starting from the delivery date for the specific circumstances stated in our Return and Refund Policy.
Under our stated arrangement, a return may be considered where:
- The handbag arrives damaged;
- The handbag arrives defective; or
- The customer receives a different handbag from the one ordered.
General change-of-mind returns are not included within this arrangement.
An eligible item should remain unworn and in its original condition apart from the issue being reported. Original packaging and supplied components should also be retained.
Customers must contact bulge@velavitaelux.com within the applicable period rather than independently sending the handbag back.
10. We Arrange Eligible Return Collection
Where a return proceeds under our Return and Refund Policy, Velavitaelux arranges doorstep collection with the customer at a suitable date and time.
Customers are not charged a standard return collection or restocking fee for an eligible return handled under that policy.
After the handbag reaches us, approximately one working day is normally allocated to assessment.
The purpose of this stage is to consider the condition of the returned handbag and whether it corresponds with the issue reported in the request.
Our Return and Refund Policy contains the complete procedure and should be read for the detailed conditions applying to returns.
11. Replacement and Refund Routes
After an eligible returned item completes assessment, the applicable outcome may be a replacement or refund.
A replacement is subject to stock availability. If the relevant handbag is available, the replacement follows the same fulfillment. and delivery arrangement applicable to ordinary Hong Kong orders.
Where an eligible refund is selected or a relevant replacement cannot be provided, the refund is issued through bank transfer.
Because the original purchase was paid in cash, there is no electronic purchase transaction to reverse.
We request the necessary bank details by email. After receiving the required information, we normally initiate the applicable transfer within one working day.
The amount may then take approximately five to seven business days to appear in the recipient account, depending on the receiving bank's processing arrangements.
Velavitaelux does not impose a restocking deduction on an eligible refund.
12. Personal Information Has Defined Uses
Operating the website and fulfilling an order can require personal information, including a customer’s name, email address, telephone number, Hong Kong delivery address, order information, communications, and delivery instructions.
Bank information may additionally be collected when required for an eligible refund.
Information may be used for purposes reasonably connected with:
- Order administration
- Dispatch and delivery
- Customer communication
- Eligible return processing
- Replacement fulfillment.
- Refund administration
- Recordkeeping
- Dispute handling
- Applicable legal obligations
Our handling of personal data is subject to applicable requirements of Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and relevant Data Protection Principles. Additional information is available in our Privacy Policy.
13. Using Our Website Fairly
The website is provided for lawful browsing and purchasing activities. Users must not intentionally interfere with its operation, attempt inappropriate access to restricted areas, introduce harmful material, impersonate another person, submit deliberately false order information, or use the website for unlawful activity.
Website availability may occasionally be interrupted for maintenance, operational changes, system issues, or circumstances outside our reasonable control.
We may modify website content, product availability, features, or operational processes where reasonably necessary.
14. Website Content and Intellectual Property
Unless otherwise stated, website materials belonging to Velavitaelux, including original text, graphics, page layouts, product photographs, visual elements, and other original content, may be protected by applicable intellectual property laws.
Access to the website does not transfer ownership of this material to the user.
Content belonging to Velavitaelux must not be copied, reproduced, republished, commercially distributed, or presented as another party's material without applicable permission or another lawful basis.
15. Hong Kong Law Remains Part of the Relationship
These Terms and Conditions are governed by applicable laws of Hong Kong.
Relevant legislation may include the Sale of Goods Ordinance (Cap. 26) in relation to contracts for goods; the Trade Descriptions Ordinance (Cap. 362) concerning trade descriptions and specified unfair trade practices; the Control of Exemption Clauses Ordinance (Cap. 71) concerning contractual exclusions and restrictions; and the Unconscionable Contracts Ordinance (Cap. 458) in circumstances falling within its scope.
Electronic communications and transactions may also be subject to the Electronic Transactions Ordinance (Cap. 553), while personal data is handled with reference to the Personal Data (Privacy) Ordinance (Cap. 486).
Nothing within these Terms and Conditions, our Shipping Policy, Return and Refund Policy, or Privacy Policy is intended to exclude or restrict a statutory consumer right where doing so would not be permitted under applicable Hong Kong law.
16. When a Disagreement Occurs
If a concern arises regarding an order, customers are encouraged to contact Velavitaelux first so that the circumstances can be reviewed.
Any provision of these Terms found invalid or unenforceable under applicable law will be addressed to the extent required without necessarily affecting the remaining provisions.
A failure to exercise a contractual right immediately does not automatically amount to a permanent waiver of that right.
17. The Policies Work Together
These Terms and Conditions should be read alongside our Shipping Policy, Return and Refund Policy, and Privacy Policy.
Each document has a distinct purpose. The Shipping Policy explains fulfillment. and delivery; the Return and Refund Policy addresses eligible post-delivery issues; and the Privacy Policy explains how relevant personal information is handled.
If you have questions about these Terms, an order, payment at delivery, cancellation, or another matter relating to your purchase, contact Velavitaelux at bulge@velavitaelux.com.
By continuing with an order, customers acknowledge the conditions applicable to purchasing handbags from Velavitaelux and having them delivered within Hong Kong.