Shipping at Velavitaelux is designed around a simple local model: handbags ordered from our website are prepared in Hong Kong and delivered only to addresses within Hong Kong. We do not operate an overseas delivery service, and customers are never charged separately for standard shipping or doorstep delivery.
This policy focuses exclusively on how an order moves from our fulfillment process to your delivery address and how payment takes place when it arrives.
Our Delivery Boundary Is Hong Kong
Velavitaelux accepts delivery addresses located within Hong Kong only. We do not currently send orders internationally or process orders intended for delivery outside Hong Kong.
Before placing an order, customers should make sure that the destination is a complete Hong Kong address. Orders containing an overseas delivery address cannot proceed through our normal fulfillment process.
For every eligible Hong Kong order:
- Shipping is free.
- Doorstep delivery is free.
- There is no separate handling charge for standard delivery.
- No international delivery option is offered.
- Cash on delivery is provided without an additional payment fee.
Our Hong Kong-only model allows the entire order journey to remain focused on local fulfillment.
One Business Day Before the Journey Begins
An order does not move directly from the website to the delivery route. We normally allocate one business day to prepare an item for shipment.
During this stage, the ordered handbag undergoes an internal review before being packed for transportation. The parcel is then prepared for handover to the delivery service.
This preparation stage serves an important purpose. It gives us time to make sure that the item allocated to the order is suitably packed before it begins its journey to the customer.
Although preparation generally takes one business day, dispatch may require up to two working days depending on operational circumstances.
From Dispatch to Your Doorstep
After dispatch, delivery to the supplied Hong Kong address ordinarily takes an additional one to two business days.
Under normal operating circumstances, the complete journey is expected to take approximately two to three business days from order processing through delivery.
The timeline can be understood simply:
- Around one business day is normally allocated to order preparation.
- Approximately one to two additional business days are normally required for local delivery.
- The usual overall delivery period is approximately two to three business days.
These periods are estimates rather than fixed arrival commitments. Certain circumstances can cause an order to take longer than ordinarily expected.
Free Means No Separate Delivery Bill
Velavitaelux does not charge customers for standard delivery within Hong Kong.
There is no amount added simply for transporting an eligible order to the supplied address. We also do not impose a standard packaging charge or cash-on-delivery surcharge.
The customer is responsible only for the amount payable for the order as displayed during the purchasing process, subject to any clearly communicated adjustment made before dispatch.
Shipping costs therefore do not need to be calculated separately when placing an order with us.
Payment Happens When the Parcel Arrives
Our purchasing system operates exclusively through cash on delivery.
Customers do not pay for handbag purchases online before dispatch. We do not offer card payments, electronic wallet payments, advance bank transfers, or other purchase payment methods.
Instead, the process works as follows:
- Place the order through our website.
- Provide a valid Hong Kong delivery address.
- Allow the order to proceed through preparation and dispatch.
- Receive the parcel at the stated address.
- Pay the full amount due in cash at the doorstep.
No additional charge is imposed simply because the order uses cash on delivery.
The person receiving the parcel should therefore be prepared to make the required cash payment when delivery takes place.
Give the Parcel Somewhere It Can Reach
Accurate delivery information is an important part of fulfillment. A missing unit number or incorrect contact number can prevent an otherwise straightforward local delivery from being completed.
Customers should review the following information before submitting an order:
- Recipient name
- Hong Kong delivery address
- District and street details
- Building name or number
- Floor and unit information, where applicable
- Contact telephone number
- Relevant access or delivery instructions
If essential information is incomplete, we may need to contact the customer before the parcel can continue through delivery.
Customers who notice an address error should email bulge@velavitaelux.com promptly. Whether the information can be changed will depend on how far the order has progressed through fulfillment.
Cancellation Ends at Dispatch
An order may be canceled only while it remains undispatched.
Once the parcel has been dispatched, cancellation is no longer available because the order has entered the delivery route.
Dispatch can take up to two working days, but customers should not consider this period as a fixed cancellation window. Some parcels may leave earlier.
A cancellation request should therefore be sent to bulge@velavitaelux.com as soon as possible. We will determine whether the parcel remains eligible for cancellation based on its dispatch status when the request reaches us.
When the Normal Timeline Changes
Although we generally work within the stated delivery period, not every journey is identical.
Delivery may take longer because of circumstances such as:
- Severe weather affecting transportation
- Public holidays
- Temporary transportation interruptions
- Restricted building or property access
- Incorrect or incomplete delivery details
- Difficulty reaching the recipient
- Unusual fulfillment or delivery volumes
- Events outside our reasonable operational control
Where additional customer information is required, we may contact the recipient using the details supplied with the order.
A delivery delay does not result in an additional shipping charge.
When Nobody Is Available at the Door
Cash on delivery requires a recipient to be available when the parcel arrives.
If nobody can receive the parcel, the delivery location cannot be accessed, the recipient cannot be contacted, or the required cash payment cannot be made, delivery may not be completed on that attempt.
Where practicable, another delivery arrangement may be made. Repeated unsuccessful attempts may result in the parcel being returned to our fulfillment location.
Providing complete address details, an active telephone number, and reasonable recipient availability can help prevent avoidable interruptions.
The Information That Travels With an Order
Delivery requires limited customer information to move through our fulfillment process. Depending on the order, this can include a recipient name, telephone number, email address, Hong Kong delivery address, order information, and delivery instructions.
We use relevant information for purposes connected with processing, dispatching, transporting, communicating about, and completing the delivery.
Handling of personal data connected with fulfillment is subject to applicable requirements of Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and its data protection principles. Further information concerning our collection, use, retention, and handling of personal data is available in our Privacy Policy.
Our shipping and order practices are also subject, where applicable, to relevant Hong Kong requirements, including the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), and Electronic Transactions Ordinance (Cap. 553).
Nothing in this Shipping Policy is intended to restrict any statutory right that cannot lawfully be excluded.
Shipping Questions
If you need assistance concerning an existing shipment, delivery information, address details, payment at delivery, or cancellation before dispatch, contact Velavitaelux at bulge@velavitaelux.com.
Including relevant order information in your message will help us identify the order and address your inquiry efficiently.